Counseled families regarding behavior modifications, rehabilitation, social adjustments, financial assistance, vocational training, and child care. Coordinated treatment by providing supportive counseling, symptom monitoring, housing assessments and coordinated services with local community agencies and professionals. Assisted with court commitments and hospitalization liaison work with local law enforcement/magistrates. Managed a caseload of 21 individuals with intellectual disabilities/mental health diagnosis. Participated in weekly staff meetings, offering specialized knowledge and expertise in individual case presentation. Case managers work in social service and mental health agencies, rehabilitation centers, hospitals, nursing homes and human service facilities. Evaluated medical information to substantiate claimant functional capability to return to work. Provided services for adults with developmental and intellectual disabilities to encourage independence in the home and community. Provided ongoing advocacy and family based services to ensure proper delivery of mental health services. Helped low-income individuals in the community with basic needs, such as paying utility bills and finding housing. Of course, taking on this kind of role is a big responsibility. Design. Conducted intake assessments and developed a service plan relevant to individual needs. In some cases, the patient may have to pay some out-of-pocket expenses, but it will be far less than what it would cost to stay in hospital. Worked closely with the clients and social workers, as well as the attorney that represented the clients and Social Security. Facilitated reducing presenting psychiatric and substance abuse symptoms and promoted symptom stability with CST. Provided timely, balanced, and accurate utilization reviews and recommendations in a time-sensitive and fast-paced environment. Assigned program participants to employment activities to meet federal participation work requirements and helped them to reach economic independence. Conducted Individual and Group Psychotherapy sessions with residents in facility. Assessed the needs of the whole consumer/family including their basic needs such as food, clothing and shelter. Collaborated with hospital clinician/social workers regarding discharge planning. Obtained necessary paperwork, applications, psychological evaluations, and medical exams for appropriate referrals. Performed intensive case-management with individual needs assessments and individual case planning with referrals appropriate referrals. Identified and reported patient safety concerns to ensure their overall safety. Worked with a multidisciplinary team of professionals to ensure the basic needs of children were being met. Elevated community awareness of specific mental health issues through participation in education campaigns. Identified and recruited Asians and Pacific Islanders who are living with HIV/AIDS to facilitate early access to treatment and social services. Maintained computerized records of caseloads and advised clients about available resources. These 25 skills are just a small insight into our roles to give you a better understanding of what we do. Even with years of experience in the industry, we always recommend looking up to someone and learning from their expertise or way of working. Collaborated closely with interdisciplinary team members on development of individual service plans meeting client needs. Represented company with community services agencies such as Vocational Rehabilitation, Department of Human Resources and other Community Rehabilitation Providers. A degree in psychology helps Case Managers secure positions in the mental health field. Collaborated with multidisciplinary team members to provide optimal patient care and discharge planning. Maintained regular contact with referring personnel, and attended and testified at court proceedings involving the children in care. Provided help in attaining basic needs for clients, such as food, shelter and transportation to appointments. Conducted intakes to assess individual needs and mental health history, and developed individualized goals. Functioned as a Resource Consultant to staff including nurses, medical students and residents regarding pediatric medical/surgical patient care. Obtained and reviewed documentation from other staff members involved in the individuals programming. Formed relationships with community agencies in order to link consumers to services necessary for recovery. Worked with DHS office on-site to assist recipients in obtaining additional benefits to secure vocational training and/or employment. You may sometimes refer with team members or other professionals, but as you develop in your career and gain more experience you will rely more on your decision-making skills. It might not be in the traditional sense (we don’t write up our reports with acrylic paint), but tactical creativity is a resourceful skill we use to overcome everyday challenges. Provided juvenile diversion programming and supervision of juveniles in custody of law enforcement or human services. Coordinated the provision of basic needs, housing, clothing, furniture, household items, and food. Provided and utilized clinical/billable documentation to report progress and need in accordance with Individual Service Plans. Case managers offer advice, references, rules and other information to clients. Provided discharge planning, utilization review, quality assurance and assessment of patient rehabilitation and transition to home arrangements. Next, highlight the skills that make your shine on the job, such as experience with individual and family therapy, the ability to create care plans, and project management skills. Provided bi-monthly reports to the regulatory boards, providing input on program participants as necessary. Monitored MDS documentation and charting requirements that support services provided to meet billing requirements. Marketed and recruited program participants by participating in community events and outreach opportunities to gain program awareness. Communicated available resources to members to meet their individuals health needs to promote quality cost-effective outcomes. Facilitated referrals to alternative coverage options and financial assistance programs for patients who are under insured or require co-pay assistance. Relevant work experience, whether … Time Management-Time management skills are probably the second most important skills for a case manager. The dictionary defines personable as someone who is friendly, outgoing and easily able to talk to people. Developed and maintained working relationships as an agency liaison for area hospital units and other community agencies. Educated parents about how to secure basic needs including housing, food, government assistance and medical services. Attended and participated in program out- reach meetings with social workers, probation officers, and local schools focusing on teens. By paying attention to the type of … Developed individual service plans for clients identifying barriers to successful living outside of incarceration. Supported the physicians and interdisciplinary team in facilitating patient care. Conducted group meetings and individual counseling sessions for mentally ill residents. Increased community resources by collaborating and establishing relationships with individuals, families, and business owners. Assisted program participants in accessing financial resources to facilitate their housing placement as well as community resources. Ensured that documentation and patient care updates were documented and distributed accordingly to all medical personnel. Developed computerized data tracking systems for entering and maintaining client files and data. Conducted psychosocial assessments, document history, current symptoms and needs for treatment with behavioral modification. This is sure to go a long way in case management! 7. Worked after hours working with hospital case managers giving authorizations for admissions, continue stays using InterQual criteria. Conducted extensive assessments to determine appropriate level of intervention and developed comprehensive case plans with families to address at-risk behaviors. Compiled reports and complete client records documenting all required information. Audited medical records bi-weekly for physician and nursing documentation to ensure strict adherence to Medicare guidelines and to maximize Medicare reimbursement. Required soft sales skills. Developed relationships with insurance case managers to ensure timely communication and appropriate certification of patient stays. Provided Case Management and Counseling of adolescent MICA/Substance Abuse clients/residents in an out- patient treatment facility program. Documented interactions between children and their family members, organized group sessions, and introduced community resources. Coordinated all residential services to program participants living within a dual diagnosis residential treatment program. Here are the skills you’ll learn about in this article so you can be an (even more) awesome project manager. Provided ongoing education relevant to client's needs and utilized resources available through appropriate referrals. Do you want to become a Nursing Case... Great Interpersonal … Facilitated group therapy to include Drug Education Rehabilitation Training and Chemical Addiction therapy groups for Omaha Juvenile Drug Court clients. Participated in juvenile justice hearings and utilization management reviews involving adolescents receiving mental health treatment at The Bridge. Scheduled medical exams, requested medical records and negotiated with underwriters on proposed insured's ratings when necessary. Arranged, linked and integrated multiple services as needed by individuals receiving community support services. They lose their jobs. Coordinated group therapy activities and performed individual and family group with chronically mentally ill/ emotionally disturbed and performed outreach services. Obtained and documented client's complete medical history, assessed individual needs/conditions and selected appropriate referrals. Participated in on site utilization review and discharge planning conferences of members at the skilled nursing and acute rehabilitation facilities. Provided supervision of ancillary health care workers. Facilitated treatment team meetings; developed treatment plans and utilized bio-psychosocial assessments to gather data using electronic medical records system. Provided support, referrals and community resources to domestic violence victims within the community through Community Based Outreach. Screened potential clients and made recommendation on program participation. Prepared client files; ensuring file documentation adhered to appropriate standards and regulatory agencies. Case management is a method which aims for quality care and the continuity of services in our social context of efficiency and effectiveness. Evaluated post hospitalization requirements for home health care and rehabilitation. As a manager, this means being clear and being human. Performed brief therapy and facilitated goal implementation with chronically mentally ill adults in residential program and outpatient independent living program. Improved communication and patient information dissemination through bi-weekly meetings nurse leaders and social workers. Provided supervision, medication administration, groups/activities and Children's Court for placement. Provided Case Management for domestic violence victims/survivors and homeless women and children. Communication Skills. Provided individualized services for persons with severe and persistent mental illness through treatment, rehabilitation and support services. Provided appropriate referrals and follow-up; completed accurate daily progress notes and activity billings. Advocated for homeless clients in all human service systems and participated in community involvement, education and training concerning clients. Created plan to identify and remedy domestic violence situations and measure effectiveness of interventions. Requirements – Skills, Abilities, and Knowledge – for Hospital Case Manager Job. Educated hospital Case Managers and Social Workers regarding safety measures and alarms when interacting with patients. Provided crisis intervention and emotional support as well as information, referrals and practical assistance to clients experiencing domestic violence. Facilitated cognitive behavioral therapy sessions and mutual help groups. Case Manager Skills Checklist This assessment is for determining your experience in the below outlined clinical areas. Maintained client files according to an alphabetized system to ensure organization and confidentiality. Identified resources to assist families with needs and testifying in court proceedings pertaining to progress and interests of families. Provided comprehensive case management to meet the basic needs of victims of human trafficking and sexual exploitation. The more clearly you can get your point across, the greater the chances are your team will follow your vision and be able to succeed in their own roles. To be a successful team leader, first, be a successful communicator. Certified case managers help clients navigate various types of organizations and stay on a path to better overall health. Patient Care, Home Healthcare, and Case Management represent a very decent share of skills found on resumes for Nurse Case Manager with 27.39% of the total. Provided culturally sensitive comprehensive case management for newly arrived refugees who need assistance in accessing medical and mental health care. Interacted with physicians and medical directors on a regular basis to insure quality of care provided and coordinate care plans/services. Provided comprehensive community services to persons with co-occurring mental health and substance abuse challenges. Here is a simple table of the top 10 skills and qualifications as listed by employers in Case Manager job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Case Manager … Supervised nursing team and evaluated potential clients for admission in assisted living facility. Provided timely and effective advocacy and coordination of services with community agencies to achieve client goals. Conducted interviews and developed individual service plans to meet each individuals particular needs. You may be responsible for the client’s medication, therapy, rehabilitation, finance management, involvement with the community and education. Linked clients to community resources, collaborated with various community organizations and advocated for clients. This paper examines the nine skills common to certified Program Management Professionals (PgMP). Provided career guidance and counseling after conducting a thorough individual assessment. When dealing with rehabilitation, medication and therapy plans you will rely heavily on your ability to communicate effectively. While being artistically talented is a natural ability, there are certain design elements and tools that must be learned through education or training. Performed psychosocial assessments, including assessment of social and emotional factors related to adolescent's conditions and family reaction. Maintained a relationship with multiple teams around providing individual and group therapy sessions for residents. Knowledge of different cultures, religions, societies and ethnic backgrounds is extremely helpful for being a successful case manager. Interpreted medical records, composed demand settlements, arranged arbitration preparation, Spanish-English translations, and created professional client relationships. Communicated with consumers on a regular basis (weekly) to determine progress and revise the service plan as needed. Coordinated with local law enforcement to maintain integrity of criminal cases. Advocated social security disability appellate claims before federal administrative law judges for disabled persons seeking initial or Social Security Disability payments. This site uses Akismet to reduce spam. Communicated with insurance companies to ensure authorization of patient hospitalization and adaptive devices for discharge to the community. Developed person-centered treatment plans and facilitated service delivery based on treatment plan goals. Maintained adequate and timely activity in client records and administered monthly and quarterly reports to director. Assisted with all client incidents, made appropriate referrals and participated in investigations as needed. Promoted effective utilization management and monitoring of health care resources while ensuring services arranged were member-appropriate. Coordinated the development of previously non existent communication channels between state, local agencies to distribute confidential information. Educated members about services available in-network, services needing authorization and available community resources. Conducted comprehensive assessments and identify programs based on clients' overall individual needs, limitations and abilities. Maintained relationships and communication between hospital departments to ensure seamless recovery of donated organs by maintaining high visibility in designated hospitals. Provided employment education and collaborated with Department of labor to assist individuals with transitional, temporary and permanent employment. Cultural sensitivity is an important skill when working with a wide range of clients so that you are aware of their requirements or boundaries. Provided support services to include medication compliance symptom education and management skills. Counseled couples in Domestic Containment Program (anger management) utilizing behavior modification techniques. Communicated and collaborated with sworn officers and representatives of law enforcement agencies to ensure client protection advocacy and prosecution of perpetrators. Case managers use their clini… Completed assessment on individuals in the community from all ages, utilizing biopsychosocial assessments. Diffused customers negative emotions in order to re-establish trust, demonstrating a high level of customer service to assure satisfaction. Job skills include excellent communication and interpersonal skills, compassion, problem solving orientation, and organization. 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